Developing Your Business

With Kevin Hamm

Learn how to greatly improve your customer service and grow your business from industry veteran Kevin Hamm

Running a business isn't easy - and although you may be fantastic at what you do, if you can't keep your customers coming back or are struggling to grow your business then Kevin Hamm's two groundbreaking courses in Customer Service and Growing Your Business will help you get there.

For the last 18 years, Kevin Hamm has been implementing his customer care package in some of the most prestigious and well-known salons and salon groups both nationally and internationally. New for 2017, Kevin will be revealing his insider tips and secrets in two seminars for the Sid Sottung Academy.

Course 1

Customer Service

Duration

2 Hours

Price

£40

Learn how to build a long lasting relationship with your customers, so they come back to you time and time again.

Believe it or not, customer service is cited as the most common reason for clients changing barbershop or salon, not the haircut itself. You would assume the customer care is the simple part, and it can be, but only if implemented correctly. The first half of the seminar, ideal for all staff members, will focus on exceeding client’s expectations and ensuring they return time and time again.

Many barbers and stylists dislike selling; after all, it’s a completely different skill. However, retailing products can be lucrative accessory income for the shop. Think about it. Say a haircut costs £15, couple that with a product worth a similar amount and you’ve immediately increased revenue by 100%. It also gives the client the tools to recreate the look at home.

From body language to product placement, Kevin will show you how to sell to customers in an effective, non-forceful manner. The seminar will pay for itself in just a couple of hours!

Course Curriculum

  • How to welcome customers
  • Communication skills
  • Consultation
  • Body language
  • Shampooing/ cleansing
  • Product placement
  • End of customer client visit

Course 2

Growing Your Business

Duration

4 Hours

Price

£80

Learn how to grow your business and increase your income.

Starting a business, as many of you may know, is incredibly difficult. Growing a business once it’s sustainable can be equally as challenging. There are only two ways to grow a business: getting more customers through the door and creating more revenue from each client. Ideally do both!

During his 40 years in the industry, Kevin has owned two successful salons - one of which included a VIP room and grand piano. The four hour seminar has been developed for barbershop owners and managers aiming to upscale the business. From marketing to managing staff, Kevin will go into meticulous detail on how to grow your business in the most cost effective manner.

Course Curriculum

  • The market place
  • Reduce the loss of customers/clients
  • Customer facts and figures
  • Get more customers/clients
  • Customer promotion
  • Increasing customer bill
  • Staff incentives
  • Monitoring incentive
  • Motivating staff
  • First impressions
  • What customers want
  • Barbershop layout
  • Pricing and product placement

“Both the Growing Your Business and Customer Service course have been incredibly helpful. I'm excited to start using all the resources and knowledge I've gained to start and grow my own business”

– Christopher Ashton

Course Dates

February 2017

February 18th

Morning - Grow Your Business
Afternoon - Customer Service

March 2017

March 27th

Morning - Grow Your Business
Afternoon - Customer Service

Book These Courses

Book both of these courses now for only £99!

Leave your details with us and we will get back to you.

Please include the dates you're wanting to book and any additional information.

Your Name
Email Address
Contact Number